Frequently Asked Questions
Everything you need to know about shopping at Pawfect House
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the continental US. Processing time for personalized items may take an additional 2-3 days.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please note that custom or personalized products are final sale unless they arrive damaged.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I make changes to my order after it has been placed?
Since we strive to process orders quickly, you have a 2-hour window after placement to contact our support team for any modifications or cancellations.